Terms, refunds and privacy.
Plain English. Last updated 8 November 2026.
Who you are buying from
Built on Sheets is a trading name of [COMPANY NAME] Ltd, a company registered in England and Wales, company number [NUMBER], registered office [ADDRESS]. Contact: .
Sam
Sam, our office manager on WhatsApp, is a monthly service from the same company, with its own terms and privacy page. The terms on this page cover the sheets you buy once.
Terms of sale
What you get
- A link to a Google Sheets file that you copy into your own Google account. The copy, including the script inside it, is yours to use for your own business for as long as you like.
- You may make further copies for your own business, for example one per branch. You may not sell, rent or give the file to another business, or publish it.
- The full version includes 90 days of email support from the date of purchase. Custom setups include what the written quote says.
What we do not do
- We do not host your data and have no access to your copy unless you share it with us.
- We do not promise that the file will work with changes Google makes to Sheets or Apps Script in the future, though we will fix our products when we can.
- The product is not accounting software and does not give tax, legal or financial advice. You are responsible for your own records and returns.
Liability
Our liability to you for anything arising from a purchase is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law.
Law
These terms are governed by the law of England and Wales.
Refunds
If the product does not do what this website and the demo video show, email within 14 days of purchase and we will refund you in full to the card you paid with. We may ask what went wrong so we can fix it, but a refund does not depend on the answer.
Because the product is a file you copy, a refund after 14 days is at our discretion. Custom setup work that has already been delivered is not refundable.
Privacy
What we collect
- When you buy: your name, email address and the purchase details, through Stripe, our payment provider. We do not see or store your card number. Stripe's own privacy policy applies to the payment.
- When you request the free version: your email address and the business type you tell us.
- When you email us: what you send.
- This website: no cookies and no analytics scripts. The video embeds use YouTube's privacy-enhanced mode. Our hosting provider keeps ordinary server logs.
What we do with it
- Send you the product and the receipt.
- Answer support requests.
- Tell you about updates to products you bought, and occasionally about new products. Every such email has an unsubscribe link.
What we never do
- Access, collect or store anything from inside your copy of a sheet. The script in the file sends nothing to us. A sheet you connect to Sam is the one exception: it shares with Sam what he needs to do the jobs you send him, as Sam's privacy page explains.
- Sell or share your details with anyone except the services needed to sell to you (Stripe, our email provider, our hosting provider).
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by emailing . We keep purchase records for as long as UK tax law requires.